Copy the Prompt below…

I have a difficult conversation tomorrow with an employee who has been on my team for two years. They are in a customer service role and their response times have been slipping for the last three months — we track this, and they are at about 60% of the team average. I mentioned it once informally but have not had a formal conversation yet. They generally have a good attitude, but I suspect something personal may be going on. I want to address the performance issue clearly while keeping the relationship intact. How should I prepare for this conversation?